Cavender's Boot City

Josey Johnson III

5 out of 5 stars★★★★★

Cavenders has been my go-to in Beaumont for most of my western wear. The regulars I work with —Cecil, Dakota, Chante, Shellie, JoAnn, and Keagan —always care for me. The revamped hat bar looks really nice. It gives that side of the store a friendly, open, and lighter feeling. The large hat display looks impressive. In my opinion, though, the mirror needs to be returned opposite the bar. Is it convenient for me as a customer to quickly try on my hat to see if the technician's skill is delivering what I want to see. Then there are the hat bands. They are stuck in a crevice between hat shelves, waiting to be discovered. Remove the vehicle hat holders and put the bands next to the hats. It's easier to upsell to a nicer band with them in sight. Just my thoughts on these things. Thank you to Shellie for her talented shaping skills today! It was an experience watching you shape, instruct, and mentor the others as you worked on my hats. Update: The hat bands display has been moved to a more visible location, and a mirror is on the counter to inspect your hat as it's being created. IMHO, it needs to be a little larger, but it's a good start. There are supposed to be two more placed on the counter, one in the center and one on the right side. Although I liked the view of the mirror on the hat wall for inspection, these three mirrors, or at least two, will allow you to inspect your hat on your head during the creation. Update: Getting ready for the Fall season! Get your felt now!

Ida Hertin

3 out of 5 stars★★★☆☆

We´re out traveling and decided to stop by Cavender’s Boot City to buy cowboy hats. While the store itself had a great selection, the customer service at the register was extremely disappointing. The woman at the checkout was very rude and unwelcoming. She barely looked at us, and showed no interest in helping, which is surprising considering we spent nearly $500. Good service should be a basic standard, especially when customers are making such a big purchase. Instead, we felt like we were bothering her by simply being there. In fact, we almost decided to take our business elsewhere and went to Boot Barn because we didn’t feel welcome. The only reason we ended up buying from Cavender’s was that we really liked the hats. The man who helped us shape the hats was the complete opposite: incredibly professional, kind, and clearly passionate about his work. He deserves a lot of credit for the positive part of our experience. Unfortunately, when we returned to pay, the same cashier once again acted dismissive. She scanned the items without saying a word or even making eye contact. She had long black hair and heavy eyelash extensions, and honestly, someone with such an attitude should not be working in customer service. It’s a shame, because with such a great product selection, a little bit of warmth and professionalism at the checkout would have made our visit so much better.

Barbara Hanneman

5 out of 5 stars★★★★★

Jonathan provided top notch service with a smile, even though we were extra picky and hard to fit. As soon as I saw the Texas Tech logo, I knew he was the right man for the job! Best of luck to Jonathan in his future endeavors after graduation.

Keith Landry

4 out of 5 stars★★★★☆

Friendly, helpful staff. Boots are organized on shelves by size for easy shopping/selection